Where can I buy offline?

Currently Hid is only sold online.

Shipping

Where are my products shipped from

We have warehouses in the United States, Canada, the United Kingdom, and Germany. We will always do our best to send from the nearest warehouse but in some cases we may need to ship from another warehouse.

Do you provide international shipping?

Yes, we can ship to almost any country.

How do I track my order

You can login to your account to track your order

Why does my order still show as processing

If your order says “Processing”, it is being prepared for shipping. If it says “Shipped”, we’ve handed it off to a shipping carrier and you can view any available tracking information in your account.

If you do not have an account with us, tracking information will be provided in your shipping confirmation email.

Returns

My package arrived damaged, what do I do

If your package arrived damaged please contact customer service ASAP so that we can take care of the situation accordingly and get a new product delivered to you right away. Please visit our contact page for phone and email information.

How will I know my return has been received

As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return.

In the unlikely event that you do not receive this email within 15 days of posting your parcel to us, please get in touch with Customer Service and we’ll get back to you as soon as possible.

If you have returned your parcel using a service that can be tracked, please provide the reference number and carrier when you contact us.

Billing

We accept Visa, Mastercard, Amex, Discover, Apple Pay, Android Pay, Stripe and PayPal.